Comments on: SaaS Metrics | SaaS Churn Kills SaaS Growth

By: Customer Success How to: Learning from Customers Who Churn

Customer Success How to: Learning from Customers Who Churn — Thu, 08 Mar 2012 08:24:21 +0000

[...] on Customer Lifetime Value (CLTV), churn is particularly troubling. As Joel York explained in SaaS Churn kills SaaS Growth, unless you know and control churn, your chances of building long-term success for your business [...]

By: Continuous Deployment – Functional Testing in Production | Rigor

Continuous Deployment – Functional Testing in Production | Rigor — Wed, 25 May 2011 19:56:15 +0000

[...] Your business runs in production – Your company’s revenue is affected when problems arise in production. Lowering production defects lowers churn in SaaS companies. [...]

By: The 3 things every SaaS CEO should know about their Service Delivery « The Cirrostratus Group

Thu, 24 Feb 2011 20:25:14 +0000

[...] normal customer churn, etc. Joel York at Chaotic Flow has examined both the impact and details of customer churn and up selling in some of his blog posts and they are a good resource for the details of these [...]

By: Chopin

Chopin — Tue, 22 Feb 2011 20:44:42 +0000

So what you’re saying is that you need to get customers faster than you lose them or you won’t grow. Genius.

By: SaaS Metrics Guide to SaaS Financial Performance

SaaS Metrics Guide to SaaS Financial Performance — Tue, 21 Sep 2010 19:54:34 +0000

[...] SaaS Metrics Rule-of-Thumb #2 – New Customer Acquisition Growth Must Outpace Churn [...]

By: Cloud Computing Constraints – a picture of reservoirs and flow control. « GerryPoe's SCC Weblog

Mon, 20 Sep 2010 23:47:45 +0000

[...] SaaS Metrics – SaaS Churn Kills SaaS Growth http://chaotic-flow.com/saas-metrics-saas-churn-kills-saas-growth/ [...]

By: Hunters and Gatherers (sorry, Seth) at jasonRmoore

Hunters and Gatherers (sorry, Seth) at jasonRmoore — Fri, 05 Feb 2010 19:44:10 +0000

[...] is the lifeblood of any SaaS model. SaaS Churn is discussed from a mathematical stance by Joel York in a recent post on his must-read Chaotic Flow [...]